Returns & Exchanges
Due to the perishable nature of our premium meat products, we cannot accept physical returns, but we are committed to ensuring your total satisfaction with every cut. If your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery for a full refund or replacement.
Inspect Your Order
Upon delivery, immediately check your items to ensure all vacuum seals are intact and the temperature is appropriately chilled.
Document Issues
Take clear photographs of any damaged packaging or quality concerns to help our butchers assess the situation.
Contact Support
Email our customer care team with your order number and photos within 24 hours of the delivery timestamp.
Resolution Processing
Our team will review your claim and process a replacement shipment or a refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing