Frequently Asked Questions
Everything you need to know about our premium meat delivery service.
How is my meat packaged for delivery?
All orders are vacuum-sealed for freshness and packed inside insulated, temperature-controlled boxes with gel ice packs to ensure your meat remains chilled during transit.
Where do you source your livestock?
We pride ourselves on sourcing only the highest quality livestock from trusted local farms that prioritize ethical animal welfare and sustainable farming practices.
Can I track my delivery?
Yes, once your order is dispatched, you will receive a tracking link via email and SMS so you can monitor your delivery's progress in real-time.
What should I do if my order arrives damaged or late?
Please contact our customer support team immediately with your order number and photos of the packaging. We offer a 100% satisfaction guarantee and will arrange a replacement or refund.
Can I freeze the meat once it arrives?
Absolutely. Since our meat is delivered fresh and vacuum-sealed, it is perfectly safe to place directly into the freezer for long-term storage.
What is the minimum order value for delivery?
We require a minimum order of $50 to ensure we can provide the specialized refrigerated shipping necessary to keep your products safe and fresh.